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Have a question about an order, product, shipping, returns, or our collections? Our team is here to help. Get in touch with The Wet Seal and we’ll do our best to provide a helpful response as quickly as possible.
Get in Touch
Whether you’re looking for more information about our latest styles, need assistance with an order, or simply want to learn more about The Wet Seal, we’d love to hear from you.
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sales@thewetseal.com
Privacy Policy
Last Updated: September 13, 2026
At The Wet Seal, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our collections, place an order, contact us, or otherwise use our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide when using our website, including:
- Full name
- Email address
- Billing and shipping address
- Telephone number
- Payment and transaction information
- Order details
- Account information
- Information submitted through contact or customer service forms
- Marketing preferences
- Any other information you choose to provide
When you browse our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, operating system, referring website, pages visited, and general usage information.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Process payments
- Provide shipping and delivery services
- Communicate with you about your orders
- Respond to customer service requests
- Provide information about products and services
- Send newsletters and promotional communications when permitted
- Improve our website, products, and customer experience
- Detect and prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our website, and improve our services.
Cookies may also be used by certain third-party services, such as analytics, advertising, payment, or ecommerce providers.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
4. Payment Information
Payments may be processed through third-party payment providers.
We generally do not store complete payment card information on our own servers. Payment information may be collected and processed directly by the payment provider in accordance with its own privacy policy and security practices.
5. Information Sharing
We do not sell your personal information simply as part of operating our online store.
We may share information with trusted service providers when necessary to operate our business, including providers that assist with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Ecommerce services
- Customer support
- Email communications
- Analytics
- Advertising and marketing
- Fraud prevention and security
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.
6. Third-Party Services
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service you use.
7. Marketing Communications
If you subscribe to our newsletter or otherwise provide permission to receive marketing communications, we may send you information about new collections, promotions, special offers, and other updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.
Unsubscribing from marketing communications does not necessarily stop essential transactional communications, such as order confirmations, shipping updates, or customer service messages.
8. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent for online services.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
10. Your Privacy Choices
Depending on where you live, you may have certain rights concerning your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your information is used or shared
- Opt out of certain marketing communications
- Exercise other rights provided by applicable privacy laws
To submit a privacy-related request, contact us using the information below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws.
Any updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
The Wet Seal
Email: sales@thewetseal.com
Shipping Policy
Last Updated: September 13, 2026
At The Wet Seal, we want your shopping experience to be simple and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed after payment has been successfully received.
Please allow time for order processing before your package is shipped. Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.
Once your order has been shipped, you may receive a shipping confirmation containing tracking information when available.
2. Standard Shipping
Our standard shipping timeframe is generally 5–7 business days after processing and shipment, depending on the destination and shipping carrier.
Delivery times are estimates and are not guaranteed.
Certain products may require additional processing or shipping time. If a product has a specific delivery timeframe, that information will be provided on the relevant product or checkout page.
3. Expedited Shipping
Expedited shipping options may be available for selected orders and destinations.
Available shipping methods, costs, and estimated delivery times will be displayed during checkout when applicable.
Selecting expedited shipping does not necessarily reduce the time required to process an order before shipment.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully review your address before completing your purchase.
The Wet Seal is not responsible for delays, additional shipping charges, or delivery issues caused by an incorrect or incomplete address provided by the customer.
5. Tracking Information
When tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives or scans the package.
6. Shipping Delays
Although we work to ensure orders arrive within the estimated delivery timeframe, shipping delays may occasionally occur.
Delays can result from:
- Severe weather
- Carrier disruptions
- Holidays
- High shipping volumes
- Incorrect address information
- Customs or governmental processing
- Unforeseen logistical issues
- Other circumstances outside our reasonable control
Estimated delivery dates are not guaranteed.
7. Lost or Delayed Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.
If you still cannot locate your package, contact us at sales@thewetseal.com and provide your order number and shipping information.
We will work with you to determine the appropriate next steps.
8. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.
When contacting us, include your order number and photographs of the damaged packaging and product when appropriate.
9. International Shipping
International shipping availability may vary depending on destination and product.
International customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally outside the control of The Wet Seal.
10. Shipping Costs
Shipping costs vary depending on the destination, shipping method, order size, and other applicable factors.
The applicable shipping charges will be displayed during checkout before you complete your purchase.
11. Changes to Shipping Information
If you need to change your shipping address after placing an order, contact us as soon as possible at sales@thewetseal.com .
We cannot guarantee that changes can be made after an order has entered processing or shipment.
12. Contact Us
The Wet Seal
Email: sales@thewetseal.com
